While information and communication technologies (ICTs) permeated social work practice long before the onset of COVID-19, the abrupt need to close non-essential workplaces resulted in unparalleled incorporation of digital technology and a radical change in social work practice across the globe. Facing the pandemic, Prof. Mishna investigates social workers* informal use of ICT with clients. Analysis revealed that the COVID-19 context led to a paradigm shift in practitioners' ICT use, with two key themes: (1) boundary challenges; and (2) clients' diverging ICT needs.